777pnl Privacy Policy – Data Protection & Personal Information

1Introduction and Scope of Privacy Policy

777pnl takes member privacy very seriously. This Privacy Policy transparently explains how we manage your personal information — from the moment you first visit our website to when you become an active member and carry out transactions on our platform.

This policy applies to all services provided by 777pnl, including the main website at 777pnl.bid, mobile app (iOS and Android), and any of our official communication channels such as live chat support and email. It covers all data collected directly from you as well as automatically while you use our services.

We operate in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and uphold the principles of responsible data processing. Our goal is simple: collect only what is necessary, use it fairly, and protect it to the best of our ability.

2Types of Personal Data We Collect

To provide a secure, personalised, and high-quality service, 777pnl collects several categories of personal information. Below is a detailed explanation of the data we collect and its sources:

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, gender and identification card number for KYC verification purposes.
• Contact information: Email address, mobile phone number, and current residential address.
• Financial information: Bank account number, bank name and e-wallet details used for deposits and withdrawals.
• Supporting documents: Copies of identification documents, bank statements, or utility bills submitted during the KYC process.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, device operating system, and screen resolution.
• Activity data: Pages visited, visit duration, games played, wagering amounts and transaction records.
• Location data: General location based on IP address to ensure geographic compliance.
• Cookie data: Session cookies and preference cookies that help us deliver a better experience.

Data Category	Example Information	Primary Purposes
Identity	Name, IC, date of birth	KYC & age verification
Contact	Email, phone, address	Communication & account security
Financial	Account number, bank name	Deposit & withdrawal processing
Technical	IP address, browser, device	Security & fraud detection
Activity	Game records, wagering	Compliance & responsible gaming

3How We Use Your Personal Data

Every piece of data we collect is used for a clear and lawful purpose. 777pnl never uses your data for purposes unrelated to the provision of our platform services or our legal obligations. The following are the primary purposes of data use:

• Account management: Creating and maintaining your member account, processing login requests and managing account settings.
• Transaction processing: Processing deposits, withdrawals and any fund transfers related to your activity on the platform.
• Identity verification (KYC): Ensuring all members meet the minimum age requirement and are located in permitted regions.
• Fraud prevention: Detecting and investigating suspicious activity, multiple account usage or any attempts at misconduct.
• Customer support: Addressing your enquiries, complaints and support requests more effectively.
• Promotional communications: Sending bonus offers, the latest promotions and relevant platform updates – only if you have agreed to receive them.
• Legal compliance: Meeting reporting obligations to relevant authorities in accordance with applicable laws.
• Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve service quality.

4Data Sharing With Third Parties

777pnl does not sell, rent, or disclose your personal data to third parties for their commercial purposes. However, in the course of platform operations, we may share data with the following categories of parties within very strict limits:

4.1 Authorised Service Providers

We work with selected third-party service providers to help us run our operations, including licensed payment processors, identity verification service providers and cloud computing infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

4.2 Game Providers

Some third-party game providers integrated with our platform may receive limited technical data (such as session IDs) required to run the games. This data does not include your financial information or full identity details.

4.3 Statutory Authorities

777pnl will disclose personal data when required to do so by law, court order, or direction from a competent authority. Such disclosure will be made only to the extent necessary and within the limits permitted by law.

5Use of Cookies and Tracking Technologies

777pnl uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us identify technical issues and improve site speed.
• Functional cookies: Saving your preferences such as language selection and display settings so you do not need to reconfigure them each time.
• Analytics cookies: Helping us understand overall usage patterns in aggregate, without directly identifying individuals.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of our platform.

6Data Security Measures We Take

Protecting your personal data is the highest technical and operational priority for 777pnl. We implement multiple layers of protection to ensure the security of your information:

• 256-bit SSL encryption for all communications between your browser and our servers.
• Encryption of data at rest – sensitive data such as financial information is stored in encrypted format even within our own databases.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection during login.
• 24/7 security monitoring by our cybersecurity team to detect any suspicious activity in real time.
• Regular security audits including penetration testing conducted by independent security firms.
• Staff training – all 777pnl staff who handle personal data undergo comprehensive data protection training.

7Your Rights as a Data Subject

Under Malaysia's PDPA, you have certain rights regarding your personal data held by 777pnl. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat. We will process your request within 14 working days.

8Data Retention Period

777pnl retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal obligations. The following are our general data retention guidelines:

• Active account data: For as long as your account remains active and for the required period following account closure.
• Financial transaction records: Minimum seven (7) years as required by Malaysian financial laws.
• KYC documents: Five (5) years after the termination of the business relationship, or as required by law.
• Support communication logs: Two (2) years for reference and dispute resolution purposes.
• Cookie data: Varies by cookie type, typically between one session and two years.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised using approved procedures.

9Links to Third-Party Websites

The 777pnl platform may contain links to third-party game provider websites or services. This Privacy Policy not applicable to those third-party websites. We are not responsible for the privacy practices of external websites and encourage you to read their respective privacy policies before providing any personal information there.

10Children's Privacy

777pnl services are restricted to individuals aged 18 and above only. We do not knowingly collect personal data from minors. Should we discover that a minor's personal data has been collected without our knowledge, immediate action will be taken to delete that data and close the associated account.

If you discover anyone under the age of 18 using our platform, please contact our support team immediately. We take child protection extremely seriously.

11Privacy Policy Amendments

777pnl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When material amendments are made, we will:

• Publishing the latest version on this page with a clear update date.
• Sending a notice to your registered email for significant amendments.
• Displaying an in-platform notice at least 14 days before amendments take effect.

Your continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before the effective date.

12Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 777pnl privacy team is ready to assist through the following channels:

• Privacy Email: [email protected] – for specific inquiries regarding personal data and your rights.
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• FAQ: Visit page FAQ us for quick answers to general privacy questions.

We also encourage you to read Terms and Conditions as well as the Responsible Gaming us for a more comprehensive understanding of how 777pnl operates transparently and responsibly.